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Guarantee and Cancellation Policy

For Ascott Serviced Residences

Guarantee and Deposit Policy

Guarantee Booking

  • Reservation is valid until 1500 hours unless guaranteed by credit card
     

Guarantee Amount

  • 1 night's rental fee for reservation of < 7 nights
  • 2 nights' rental fee for reservation of 7 to 29 nights
  • 3 nights' rental fee for reservation of > 30 nights

Long Stay Rental Deposit

  • 1 month deposit for stays of 2 to 6 months
  • 2 months deposit for stays of more than 6 months


Cancellation and No Show Policy
 

Reservation
(No. of nights)		 Notice of Cancellation*
(Minimum notice period prior to check-in to avoid any cancellation fee being levied)		 Cancellation After Notice Period / No Show Charges
< 7 nights 48 hours except:
  • Ascott Mayfair London: 24 hours
1 night's rental fee.
7 to 29 nights 48 hours except: 
  • Ascott Mayfair London: 7 days
2 nights' rental fee except:
  • Ascott Mayfair London: 7 nights
30 nights or more 7 days except:
  • Ascott Mayfair London: 14 days
  • Singapore properties: 14 days
3 nights' rental fee except:
  • Ascott Mayfair London: 14 nights


* Pre-termination of the lease after check-in is not permitted and the full rental rates of the confirmed reservations still apply.